Practical guide
Philippines Employment Support Quality Sampling Plan
Sample routine work and exceptions using declared criteria, reviewer ownership, and correction evidence.
Published
Table of contents
Scope and operating boundary
Published September 1, 2026. Quality sampling should reveal whether a defined employment-support process produces acceptable records. It should not become a hidden performance formula or replace immediate review of high-risk exceptions.
Define the population, period, unit, selection method, and acceptance criteria before selecting cases. Include ordinary items, corrections, returned work, and waiting cases so unfinished records do not disappear.
Workflow and evidence controls
Check observable fields: source, identifier, permitted action, accurate entry, approval, timely handoff, appropriate data handling, and closure evidence. Mark not applicable and unknown separately from pass or fail.
An assigned reviewer records the evidence, correction reason, and owner. Disagreement can expose ambiguous instructions and should not be resolved by quietly altering a score.
Quality review and exceptions
Report sample size, selection rule, exceptions, unknowns, and limitations beside any rate. Managers retain coaching, staffing, policy, and consequence decisions using evidence beyond the sample.