Handle a Name Mismatch During Onboarding

Start with a case record containing each observed name, its source, affected destination, and protected evidence reference. Keep corrections as dated events instead of overwriting the earlier state.

Use explicit states such as received, incomplete, conflicting, ready for review, accepted, returned, and cannot determine. A status needs a source event, not an assumption based on silence or familiarity.

Coordination support can collect evidence, compare declared fields, maintain the queue, and route one precise question. The authorised owner decides legal names, payroll identity, benefits identity, or account ownership.

Store private material in the approved restricted system and point to it from the operating record. Do not copy sensitive values into a shared tracker or public message.

Close the check only when the authorised owner states the accepted value for each destination. Record the source used, action taken, verification result, next owner, and date.